Store Policy

Customer Care

Customer care is our number one priority, without you we wouldn't be able to do what we love. So you can be reassured we will do everything we can to make the process as smooth as possible, while receiving your products as we intend them to be. If there is anything you are unsure about we will do our best to talk you through our decisions and adjust them to suit you. We aim to deliver the best service possible and pride ourselves on being a family run business that connects to our clientele. 

Privacy

This application collects some Personal Data from its Users. We promise to never share your personal data with anyone other than ourselves. Then only using it for direct communication with yourselves.

Personal Data collected for the following purposes and using the following services:

    • Access to third-party accounts

    • Facebook account access

      Permissions: About Me

    • Platform services and hosting

    • Wix

      Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication

    • Instagram Authentication

      Personal Data: various types of Data as specified in the privacy policy of the service

Contact information

Latest update: August 14, 2020

Wholesale Inquiries

If you feel our candles would be perfect for your business, to set the mood and atmosphere that you're aiming for, please contact us or set up a meeting where we can discuss providing a bulk order on our products. A small turn around time would be highly likely but we will do the best we can to fit in with your needs. 

Safety

 

Never leave a burning candle unattended. Burn candles out of reach of children and pets. Always leave at least 10cm between burning candles. Do not burn candle on or near anything that can catch fire. Only burn this candle on a level heat resistant surface. 

Never burn a candle for more than 4 hours at a time. Do not allow the flame to touch the glass. On the first burn, always burn for 2+ hours to ensure an even melt pool. ensure the wick is upright, and central before the wax sets. Always trim the wick to 5mm before lighting to avoid smoking and damage to the glass. Glass may become hot during use. Extinguish using a candle snuffer at any time and when 5mm of wax remains at the bottom.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments